We do our best to make returns and exchanges as simple as possible.
We are confident that you will enjoy our eyeglasses and contact lenses. However, if you are not completely satisfied with your eyeglasses within the first 14 days after delivery (and with respect to contact lenses, 30 days), you are entitled to a refund, product exchange, or a 100% store credit. No questions asked and hassle-free.
Should you choose to return the Product, we will not be responsible for shipping.
Please note that canceling an order will only be possible prior to Quality Assurance testing by submitting the request through the online RMA form. Once the order has begun Quality Assurance testing, it cannot be canceled however, you may still return or exchange the item upon receipt subject to the terms of the return policy.
See below for further information on exercising your rights under our 14-day (and with respect to contact lenses, 30-day) money back/replacement guarantee.
In the event that eyeglasses are returned, they shall be returned in their unused, original, and merchantable condition and in their original packaging, including all accessories such as a case and a cleaning cloth. In the event that contact lenses are returned, they shall be returned unopened in their original, merchantable condition.
After you receive the returning shipping label, go to your Post Office or mailbox and send us the returned Product/s in their original packaging (as specified above), using the shipping label we have provided you with.
A return shipping label will be provided free of charge upon your request (available for Continental U.S. addresses only). A tracking number should be provided to us for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at our facilities, and can be verified with a tracking number.
Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when we receive the item (in respect to cancellations, 30 days from when the cancellation request was submitted), for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.
For international orders, please contact our Customer Service before sending the items back. Return shipping label will not be provided for international orders. The item should be returned in its original packaging (as specified above) to the following address:
1430 Main Ave
Clifton NJ 07011